Engineering Productivity Through Automation

Technical Engineer Level-2

Deliver advanced technical support for CAST Imaging, AIP Console, and associated platform components. Diagnose complex customer issues across distributed and containerised environments, working closely with R&D to replicate, analyse, and resolve product defects. Drive deployment best practices by guiding customers on architecture, installation, scaling, and performance optimisation for CAST solutions.

Contribute to automation initiatives by developing internal tools that streamline installation, monitoring, and support processes. Collaborate with product teams to validate new features, improve reliability, and strengthen customer adoption. Enable architects and development teams by providing deep technical insights into code analysis results, integrations, and environment behaviour.

Research And Development Engineer

Provided deep technical troubleshooting for CAST AIP and AIP Console, resolving complex customer-facing issues across diverse enterprise environments. Acquired extensive knowledge of AIP Console's architecture, enabling seamless integration and automation with Jenkins CI/CD pipelines and a successful migration to Docker-based containerised environments. Partnered with application architects and lead developers to deliver precise, actionable insights into code quality metrics and analysis results.

Senior IT Analyst

Applied comprehensive ITIL expertise across Incident, Change, Problem, and Release Management disciplines to maintain service quality and operational continuity. Authored and maintained knowledge articles to improve team knowledge retention and reduce resolution times. Proactively monitored application performance using Geneos — tracking process health, server status, and application availability — and took timely corrective action. Played a key role in coordinating the rapid resolution of application outages and downtime incidents, minimising business impact.

IT Analyst

Conducted thorough root cause analysis on recurring incidents and contributed detailed knowledge articles to the team knowledge base. Delivered high-quality ticket resolutions, systematically addressing the root causes of recurring issues through structured problem management — resulting in a measurable reduction in repeat incidents and improved customer satisfaction. Served as a strategic liaison with the Global Incident Management team and cross-functional stakeholders during critical outages, ensuring swift and coordinated response.